Your Success at Nourish

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At Nourish, you will be measured on the three pillars of our patient care:

Your Metrics Dashboards offer insights into your performance, highlighting key statistics tied to our three pillars of care. These metrics go beyond numbers—they reflect the real impact you have on your patients and the meaningful relationships you build to drive lasting change.

At Nourish, we prioritize and reward providers who consistently deliver high-quality, compassionate care. Through our matching algorithm and performance-based compensation, we recognize your excellence, elevate patient matching, and support the sustainability of your practice.

That’s why it’s essential to review your metrics regularly. Reflecting on your performance helps you identify strengths, spot opportunities for growth, and continue making a meaningful difference.

Continue reading to learn how to establish each of these three core pillars in your practice from day one!

After each appointment, your patients automatically receive a follow-up text asking them to rate their experience on a scale from 1 to 5, along with an option to leave written feedback about the session. These ratings reflect your patients’ satisfaction with your nutrition care and communication.

All patient responses are used to calculate your average review score, which is displayed on your provider profile to give others a general sense of what it's like to work with you. Any written feedback from these reviews is visible in the 'Metrics' tab of your Provider Portal for your own reference.

To ensure patient satisfaction, Nourish dietitians are expected to maintain continuous compliance with the following to optimize the patient experience.

• Review Intake Paperwork

  • Review patient intake paperwork to come prepared for the visit. Understand their reason for visit / goals and medical history to minimize duplicative questions in session.

  • Review physician referrals prior to the initial session to understand why the patient was referred to Nourish. Note: reason for referral may be different from the conditions the patient self-selected during the sign up process.

  • Transfer the patient to another provider if you feel you are unable to provide adequate care for whatever reason.

• Use Nourish Tech with Patients

  • Encourage patients to download and use the Nourish app or web portal for continued between-session support. Use the relevant patient-facing features in the provider portal yourself.

• Monitor Patient Communications

  • Respond to patient communications within one business day.

Patient retention is a key metric used to assess care quality at Nourish. Fostering strong patient relationships is essential to delivering impactful, long-term care. When patients stay engaged over time, it allows you—as their dietitian—to build trust, tailor recommendations more effectively, and support real, lasting changes in health behaviors. High patient retention is not just a metric; it's a reflection of the value patients find in your care and the connections you build with them. It also helps support a smoother clinical workflow by reducing last-minute cancellations and no-shows.

At Nourish, we encourage RDs to aim for consistent engagement, with patients ideally attending at least 12 weekly sessions in line with our Standards of Care. While we know life happens and no single metric captures the full story of care, we’ve set internal benchmarks to guide and support your practice—not just to measure success, but to ensure patients get the full benefit of your expertise and support with behavior change.

You can view your retention metrics in the 'Metrics' tab of your Provider Portal. Our goal is for RDs to consistently land in the light green zone (fulfills expectations) across all time frames, reflecting meaningful, sustained patient engagement.

Optional resources to review: Improving Patient retention and Improving Patient Retention Lunch and Learn.

Clinical outcomes refer to the measurable changes in a patient’s health that result from your nutrition care, interventions, and counseling. For registered dietitians, these outcomes may include improvements in biomarkers (such as A1c, cholesterol, or weight), dietary habits, digestion, energy levels, or overall quality of life. Outcomes can be both objective (lab values, weight) and subjective (reported symptom improvement or behavior change).

These outcomes are typically tracked and assessed every 30 days to evaluate the effectiveness of your nutrition care plan and to help guide future clinical decisions.

You can view your outcome metrics in the 'Metrics' tab of your Provider Portal. This gives you a summarized view of patient progress across your entire caseload, helping you understand the overall impact of your work and how you're supporting positive health changes through nutrition.

In addition to tools like portal tools and resources, Case Review and Collaboration (CRC) sessions, guest speakers, and community events, you also have the support of your dedicated Clinical Quality Manager (CQM)—your personal coach and partner in success. Whether you're working to boost patient satisfaction, retention, or outcomes, your CQM is here to help. We encourage you to make the most of their expertise.

You’ll have access to 1:1 coaching, peer support, and tailored guidance from our Clinical Quality team whenever you need it. Our goal is to help you grow professionally and thrive at Nourish.

To connect with your CQM, visit the ‘Metrics’ tab in your Provider Portal for their contact details.

You can also explore our Case Review and Collaboration Guide and discover opportunities to engage with the Nourish community through book clubs, lunch & learns, and more here.

We've referenced your performance metrics several times, and you can view them anytime in the 'Metrics' tab of your Provider Portal. These metrics reflect your performance across each pillar of care outlined above and show how your work aligns with our expectations.

Continue to the next article to learn how to navigate the dashboard and interpret your metrics!