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We understand that starting a new role can come with questions and the need for support. This guide is designed to help you navigate where to direct your inquiries and find the resources you need.

The New Hire Onboarding Guide is your primary resource for all onboarding-related questions. It includes essential steps, policies, and tools to help you smoothly transition into your new role.

Your dedicated onboarding representative is here to assist you from the moment you sign your offer letter through your first few weeks at Nourish. If you have any onboarding-related questions, feel free to reach out to onboarding@usenourish.com, and we’ll be happy to help!

Once your start date arrives, you will begin working on your credentialing checklist. If you have questions about the steps involved or would like an update on your credentialing status, our Credentialing Team is ready to assist you. You can contact them at credentialing@usenourish.com.

Even after you’ve completed onboarding and settled into your role, questions may still arise. You’ll have access to a variety of support resources, including self-service options in our Help Center, which features FAQs, articles, and videos, as well as direct support from our team and chatbot.

For the fastest response to your questions, please follow these steps:

The Help Center is the quickest way to find answers. Simply search for keywords related to your question or browse through topics to discover helpful guides, FAQs, video walkthroughs, and more.

If you can’t find what you’re looking for in the Help Center, the chatbot is another fast and easy way to get help. Just type your question, and it will provide answers, tips, or direct you to the right resources, including our support team if needed!

If you still can’t find the information you need, check out the list below to see which team to contact and how they can assist you:

The People Team is your go-to for all human resources-related inquiries. For questions about ADP, benefits, compensation, and PTO/Sick/Holiday time, please reach out to people@usenourish.com.

Our fantastic Customer Experience (CX) team is here to support both providers and patients to ensure an excellent experience. If you have a patient-specific question that requires outreach to a patient or external care team, please contact the CX team at support@usenourish.com or through the chat feature in the Help Center. You can expect a response within 24 hours.

The CX team can assist with:

• Patient referrals

• Patient transfers

• Scheduling sessions

• Lab/Medical records requests

• Patient insurance & billing questions (Please check if your question is answered within Patient Insurance FAQs before contacting CX.)

Nourish's Clinical Quality team is dedicated to helping you provide high-quality, clinical-grade care. You can find your assigned Clinical Quality Manager (CQM) in the Metrics section of your Provider Portal. CQMs can provide guidance on:

• Nourish’s Clinical Philosophy & Standards of Care

• Expectations for Nourish RDs

• Selecting specialties

• Caseload management

• Chart note best practices

• Case review & collaboration

• Improving retention and reducing cancellations/no-shows

Don’t forget to take advantage of our weekly Clinical Review Committee (CRC) meetings! You can find the full schedule on Nourish Group Calendar.

If patients have questions about their insurance coverage, direct them to use our online coverage calculator for estimates on benefits and visit limits. For more specific details, patients should call the Member Services number on the back of their insurance card and inquire about “Medical Nutrition Therapy.”

Patients should not contact support@usenourish.com for insurance benefit estimates, as we do not have additional information beyond what is provided in the coverage calculator. However, they are welcome to reach out for questions related to insurance claims.

If you encounter any technical difficulties, we recommend first checking our Technical Support trainings. If you still need assistance, please reach out to support@usenourish.com, and our CX Team will be glad to help.

Slack is a great platform for sharing company-wide announcements and collaborating with our clinical community. Here’s a quick guide on how to use each Slack channel effectively:

We hope this guide helps you find the support you need at Nourish. Remember, we’re here to help you every step of the way!