Provider Emergency / Illness

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If you have an unexpected situation in which you cannot meet with your patient(s), please try to mark your sessions as cancelled as soon as possible. Marking sessions as cancelled will send the patient(s) a notification that you cannot attend the session.

• If the dietitian is missing the session within 24 hours, it should be marked as cancelled, not a no show / late cancel.

• The dietitian should message the patient(s) to inform them of the situation, and either instruct the patient(s) to reschedule, or explain that the dietitian will follow up to reschedule.

  • When rescheduling sessions, do not use the "rescheduled" status in the Nourish Calendar. Rather, just move the rescheduled status to the new date/time.

• If you are going to be out of office for the short future, please also turn new patient scheduling off within your Provider Portal

• If it is an extreme emergency where you are unable to mark your appointments as cancelled, please reach out to Support via the chat bot to get urgent help. We kindly ask you only escalate to Support in cases where you are unable to access your computer / phone.